Extending our reality
Can immersive technologies support the future of public services?

In Volume 1, we highlight seven key trends for 2021 which we believe will keep pushing the boundaries of public services and inspiring us to be bolder. The report explores how emerging technologies such as immersive technologies, chat bots and conversational AI, advanced data analytics and machine learning and augmented collective intelligence can address these trends, and help us build more innovative public services for today, and tomorrow.
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